Last updated: March 2026

1. Introduction

Planet Xancara (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a booking.

2. Information We Collect

We may collect the following information:

Name, email address, and phone number when you submit our contact form
Booking preferences and travel requirements
Technical data such as browser type, IP address, and cookies for website analytics

3. How We Use Your Information

Your information is used to:

Respond to your enquiries and process bookings
Send you relevant updates about your reservation (with your consent)
Improve our website and services

4. Data Sharing

We do not sell or share your personal information with third parties, except where necessary to fulfil a booking (e.g., partner lodges or transfer services) or where required by law.

5. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to access, correct, or request deletion of your personal data. Contact us at info@planetxancara.com to exercise these rights.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings at any time.

8. Contact

For questions about this privacy policy, please email info@planetxancara.com.

Privacy Policy